User Guide

What is Horus?

Horus is a cloud-based centralized device management platform designed to manage, monitor, and optimize technology fleets in an efficient, secure, and scalable way. It supports Windows, Android, and ChromeOS devices (Mac OS in development) and brings monitoring, analytics, security, remote management, and remote control into one solution.

1) Getting Started

This guide explains the main areas of the platform, how to access Horus, how devices are enrolled, and how to use key modules for analytics, security, administration, and reporting.

• Recommended browsers: Chrome, Firefox, Edge (latest versions).
• Keep your administrator credentials secure and enable 2FA when available.
• Use organizational filters to segment data and operations.

2) Acquiring Horus

Horus can be acquired through authorized partners or directly from this website. After purchase, you will receive a welcome email with access credentials and license details.

• Organization registration and administrator email
• License purchase
• Welcome email includes: username, temporary password, licenses, validity period

3) Platform Access

Access Horus at https://horusbi.com/login. Log in using the registered email and the password provided in the welcome email. It is strongly recommended to change your password on first login.

• Change password during first session
• Enable 2FA in the User Menu when available
• Use role-based access (Admin vs Viewer) to protect operations

4) Platform Structure

Horus is organized into five main sections that work together to deliver visibility, control, security, and traceability across your device fleet.

• Business Intelligence: dashboards and analytics for decisions
• Security: geolocation and web controls to reduce risk
• Administration: remote actions through powershell scripts (only Windows), EMM (only Android), remote desktop (only Windows), and organization filters
• Reports: CSV exports and access logs for audits and compliance
• User Menu: account, installers, users, licensing, wiki, help desk

5) Versions Overview

Horus is available in three commercial versions. All share the same console; the difference is which features are enabled.

• Horus BI: analytics, security, reports, and core administration (no remote desktop)
• Horus Enterprise: includes all Horus BI features plus remote desktop
• PowerLabs: includes all Enterprise features plus virtual labs platform and capabilities

6) Device Enrollment (How Devices Start Reporting)

Enrollment links a device to your Horus tenant so it can report telemetry and receive policies or actions. Once enrolled, devices report periodically and synchronize data even after offline periods.

6.1) Windows Enrollment

Windows devices are enrolled using a single .MSI installer downloaded from My Account. The installer includes a unique tenant token, requires no extra configuration, and installs in seconds.

• Install individually or at scale via AD GPO, scripts, or Intune
• Supports imaging/cloning after installing the agent
• Runs automatically as a background service
• Enrollment completes in ~10 seconds (internet + available licenses required)

6.2) Android Enrollment (EMM)

Android enrollment is performed through the EMM module using a QR code. Devices must be factory reset to complete provisioning.

• Activation requires a Google account (Workspace or Gmail) from EMM section only the first time
• Generate a QR code from EMM section
• On first boot of your android device: tap 6 times on “Hello” to open camera
• Scan QR code, connect to Wi-Fi, complete on-screen setup
• Open Horus app, grant required permissions, run “Permissions Check” and “Force Update”

6.3) ChromeOS Enrollment

ChromeOS enrollment requires linking Horus to your Google Workspace domain. If not done during purchase, request it through the Horus Help Desk. Enrollment is completed by force-installing the Horus extension in the correct Organizational Unit (OU).

• Google Workspace Admin access required
• Chromebooks must be enrolled in the same Workspace domain
• Chrome Education Upgrade or Chrome Enterprise Upgrade required
• Copy the Extension/Enrollment ID from Horus “My Account”
• In admin.google.com: Devices → Chrome → Apps & extensions → Users & browsers
• Select OU → Add by ID → paste ID → set to Force Install → Save

7) Agent Behavior (General)

• Runs in the background
• Reports approximately every 5 minutes
• Works offline and syncs later
• Designed not to interfere with end users

8) Organizing Your Fleet (Create / Assign Filters)

Filters define your organizational hierarchy so dashboards and operations can be segmented by region, campus, department, program, team, or any structure you need (up to five divisions: Division 0–4).

• Define division names (e.g., Region, Site, Department, Team, Project)
• Add allowed values for each division and save
• Download the Excel template to assign devices by serial number
• Upload the edited Excel file to apply assignments in bulk
• City can be auto-detected by IP, or manually edited via template

9) Business Intelligence (What You Can Do)

Business Intelligence is the analytical core of Horus, turning device telemetry into actionable insights. Key indicators remain visible at the top of BI pages, even while scrolling, and are affected by filters.

• Activity: inventory, software usage, categories, websites, behavior
• Usage Time: daily usage per device/app/user (e.g., Office 365 accounts)
• Specifications: model, CPU, RAM, storage, display, and resource utilization
• Health: trends to anticipate needs and usage patterns
• Software Assets: installed software inventory and license control

10) Security (What You Can Do)

Security capabilities help reduce risk and enforce safe, policy-compliant usage through location controls and web restrictions.

• Geolocation: view locations, create geofences, lock/unlock, 365-day history
• Web Restrictions: blacklists, adult content filtering, safe browsing enforcement

11) Administration (What You Can Do)

Administration provides centralized operational control to manage devices at scale, automate actions, apply mobile policies, and assist users remotely.

• Remote Commands: run PowerShell scripts, restart/shutdown, install software, messages, WoL
• EMM: Android policies, app control (force install/block/kiosk), wipe/lost mode, OS control
• Remote Desktop: real-time support through Horus Desk (only licensing Horus Enterprise or PowerLabs)
• PowerLabs: virtual labs, reservations, exclusive access, browser-based remote access (only licensing PowerLabs)
• Create / Assign Filters: hierarchy management and software category grouping

12) Reports & Auditability

Export structured data for external analysis and auditing. CSV files can be used in tools like Excel, Power BI, or Looker Studio for custom dashboards and deeper analysis.

• CSV Reports: inventory, status, app usage, geolocation, activity (retained up to 365 days)
• Access Logs: who did what, when, and from which IP (traceability and compliance)

13) User Menu (Account, Users, Licensing, Support)

The User Menu contains tenant-level settings and support tools, including installers, user management, licensing visibility, documentation, and ticketing.

• My Account: download agents, manage users, set weekly mail report recipients, password, 2FA
• User Roles: Admin (full control) vs Viewer (read-only dashboards/reports)
• Licensing: view active/in-use/available licenses and validity periods
• Wiki: self-service documentation (Spanish, English, Portuguese)
• Help Desk: open and track tickets, attach evidence, communicate with support
• Log Out: securely end session

14) Best Practices

• Define your hierarchy (filters) early to keep data organized.
• Use role-based access: limit Admin accounts to operational users.
• Export reports periodically for audits and KPI tracking.
• Maintain license hygiene by removing decommissioned devices.
• Use web restrictions and geofences to enforce security policies.

15) Quick Troubleshooting

• Device not reporting: check internet, license availability, and agent status (download Horus Diagnostic from My Account section).
• ChromeOS enrollment issues: confirm OU, extension Force Install, and domain link.
• Android enrollment issues: factory reset, QR provisioning steps, permissions, force update.
• Remote actions not executing: validate target selection, connectivity, and permissions.

Contact & Support

For technical assistance, configuration support, or incident reporting, use the Help Desk inside Horus. Include detailed descriptions and attach screenshots or logs when possible for faster resolution.